FAQs
How do I set up an account?
A: The “Become a Customer” section of our website offers step-by-step directions, including all of the relevant forms and documentation. Click here for more information.
How do I place an order?
A: Orders can be placed through your customer sales representative via phone, fax or email. Contact customer service for more information.
What shipping methods do you use?
A: Smith Medical Partners offers next day shipping capabilities to customers in all 50 states for orders placed Monday through Thursday before 5:30 PM CST. Second Day, Three Day and Ground shipping options are also available for less urgent orders. Saturday delivery is available for emergency orders placed Friday before 4:30 PM CST. Same day emergency shipments are available in the Chicagoland area.
What are your shipping charges?
A: Orders over $500 receive free ground service shipping. A $15 shipping charge is applied to ground shipments of less than $500. Additional charges may apply for Next Day, Second Day and Three Day shipping.
Is there an additional charge for refrigerated products?
A: Cold-chain products ship Next Day free of charge for orders over $500. A $15 shipping charge is applied for orders less than $500.
Will I have to purchase minimum quantities of certain products?
A: Because we recognize the unique needs of your facility, we do not apply a minimum order quantity or volume.
What are your payment terms?
A: Smith Medical Partners offers both statement and invoice programs with 15 and 30 day periods. In addition, we have EFT and CheckFaxx services.
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