Ordering
Place an Order
Balancing low overhead with necessary inventory levels is a challenge for every facility. With flexible ordering, shipping and payment options, our customer service teams work to create solutions that optimize your inventory management. Our next day delivery capabilities allow you to operate with a ‘virtual’ inventory without ordering excessive quantities in advance. A trusted resource, we are equipped to meet both your unexpected and everyday product needs.
Ordering is quick and easy with our responsive customer service team. Orders can be placed via phone, fax or email. Please reference your account number when you place your order.
Order Forms
With a product portfolio featuring over 18,000 skus, Smith Medical Partners is well equipped to meet any specialty product need. The order forms below feature the short product lists for some of our key specialty categories. Already a customer? Use the forms below for quick and easy ordering. Customized order forms based on usage history are available. Ask your sales representative for more information.
Plasma & Blood Oncology Vaccines Orthopedic Urology Surgery Women's Health Family Practice
Delivery Times
Orders received by 5:30PM CST Monday through Thursday, and by 4:30PM CST Friday, excluding major holidays, will be shipped that day. Ambient products will ship via ground delivery, averaging 2-3 days arrival time. Refrigerated and frozen products are shipped via next day air. Saturday or early morning delivery is available for an upgrade fee. All products requiring refrigeration are shipped in accordance with each manufacturer’s recommendations. Major holidays and physical inventories alter our shipping schedule. Advance notification of shipping schedule changes are sent via order shipments. Please contact Customer Service for more information.
Returned Goods Policy
Before any product can be returned, 
authorization must be obtained by contacting Customer Service at 800.292.9653. Customer must verify that all returned merchandise has been kept under proper conditions for storage, handling and shipping.
FAQs
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How do I set up an account?
A: The “Become a Customer” section of our website offers step-by-step directions, including all of the relevant forms and documentation. Click here for more information.
How do I place an order?
A: Orders can be placed through your customer sales representative via phone, fax or email. Contact customer service for more information.
What shipping methods do you use?
A: Smith Medical Partners offers next day shipping capabilities to customers in all 50 states for orders placed Monday through Thursday before 5:30 PM CST. Second Day, Three Day and Ground shipping options are also available for less urgent orders. Saturday delivery is available for emergency orders placed Friday before 4:30 PM CST. Same day emergency shipments are available in the Chicagoland area.
What are your shipping charges?
A: Orders over $500 receive free ground service shipping. A $15 shipping charge is applied to ground shipments of less than $500. Additional charges may apply for Next Day, Second Day and Three Day shipping.
Is there an additional charge for refrigerated products?
A: Cold-chain products ship Next Day free of charge for orders over $500. A $15 shipping charge is applied for orders less than $500.
Will I have to purchase minimum quantities of certain products?
A: Because we recognize the unique needs of your facility, we do not apply a minimum order quantity or volume.
What are your payment terms?
A: Smith Medical Partners offers both statement and invoice programs with 15 and 30 day periods. In addition, we have EFT and CheckFaxx services.
Save money. Save lives.
Dose Calculator
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Find out moreBecome a Customer
Our application process makes it easy to begin ordering product quickly.
Infosnack:
15%
of drug spending in the United States is from specialty pharmaceuticals.
