Balancing low overhead with necessary inventory levels is a challenge for every facility. With flexible ordering, shipping and payment options, our customer service teams work to create solutions that optimize your inventory management. Our next day delivery capabilities allow you to operate with a ‘virtual’ inventory without ordering excessive quantities in advance. A trusted resource, we are equipped to meet both your unexpected and everyday product needs.
Ordering is quick and easy with our responsive customer service team. Orders can be placed via phone, fax or email. Please reference your account number when you place your order.
Orders received by 5:00PM CST Monday through Thursday, and by 4:30PM CST Friday, excluding major holidays, will be shipped that day. Ambient products will ship via ground delivery, averaging 2-3 days arrival time. Refrigerated and frozen products are shipped via next day air. Saturday or early morning delivery is available but will incur a priority delivery charge. All products requiring refrigeration are shipped in accordance with each manufacturer’s recommendations. Major holidays and physical inventories alter our shipping schedule. Advance notification of shipping schedule changes are sent via order shipments. Please contact Customer Service for more information.
Before any product can be returned, authorization must be obtained by contacting Customer Service at 800.292.9653. Customer must verify that all returned merchandise has been kept under proper conditions for storage, handling and shipping.
How do I set up an account?
A: The “Become a Customer” section of our website offers step-by-step directions, including all of the relevant forms and documentation. Click here for more information.
How do I place an order?
A: Orders can be placed through your customer sales representative via phone, fax or email. Contact customer service for more information.
What shipping methods do you use?
A: Smith Medical Partners offers next day shipping capabilities to customers in all 50 states for orders placed Monday through Thursday before 5:30 PM CST. Second Day, Three Day and Ground shipping options are also available for less urgent orders. Saturday delivery is available for emergency orders placed Friday before 4:30 PM CST. Same day emergency shipments are available in the Chicagoland area.
What are your shipping charges?
A: Orders over $500 receive free ground service shipping. A $15 shipping charge is applied to ground shipments of less than $500. Additional charges may apply for Next Day, Second Day and Three Day shipping.
Will I have to purchase minimum quantities of certain products?
A: Because we recognize the unique needs of your facility, we do not apply a minimum order quantity or volume.